WC77 Privacy Policy — How We Handle Your Personal Information

This Privacy Policy describes how WC77 ("WC77", "we", "us", "our"), operating the platform at wc77.biz, collects, uses, stores, and protects the personal information of players and visitors in Pakistan. "Personal information" means any data that can identify you directly or indirectly — your name, mobile number, CNIC details, payment account, IP address, or device identifiers.

WC77 takes privacy seriously because our players trust us with sensitive financial and personal information. That trust is not taken lightly. The practices described in this policy represent our genuine operational standards — not aspirational language designed to satisfy a legal checkbox.

This policy applies to all data collected via wc77.biz and any WC77 communications — including emails, live chat transcripts, and promotional messages — regardless of whether you access WC77 on mobile, desktop, or any other device.

WC77 collects information in two ways: information you provide directly, and information generated automatically when you use the platform.

Information you provide directly:

• Registration data: Full legal name, date of birth, mobile number, email address, and residential address in Pakistan.
• Identity verification data: CNIC number, a copy of your CNIC (front and back), and a selfie for identity confirmation — collected when your account passes the Rs 50,000 withdrawal threshold for the first time.
• Payment details: Your Easypaisa or JazzCash registered mobile number, NayaPay/SadaPay account handle, bank account number (for IBFT), or Visa/Mastercard last four digits and billing name. WC77 never stores full card numbers on its own servers.
• Support communications: Messages, queries, and complaints submitted via live chat or email — retained to resolve issues and improve service quality.
• Responsible gaming data: Any deposit limits, self-exclusion requests, or session control settings you configure in your account.

Information collected automatically:

• IP address and approximate geographic location derived from it.
• Device type, operating system, browser version, and screen resolution.
• Session timestamps, pages visited, games played, bets placed, and time spent on each section of WC77.
• Referral source — how you arrived at wc77.biz (direct, search, or internal navigation).
• Cookie and local storage data as described in Section 6.

WC77 uses your personal information only for the following purposes. We do not use data for anything not listed here without first updating this policy and, where required, obtaining your consent.

• Account management: Creating and maintaining your WC77 account, processing deposits and withdrawals, and enabling you to play games in PKR.
• Identity and fraud verification: Confirming your identity for large withdrawals, detecting duplicate accounts, and preventing financial fraud including money laundering.
• Customer support: Resolving queries, complaints, and disputes using your communication history to provide context and continuity.
• Platform improvement: Analysing aggregated, anonymised behavioural data to identify technical issues, improve game loading speeds, and refine the user experience — particularly on mobile, which is how most Pakistani WC77 players access the platform.
• Promotions and bonuses: Identifying bonus eligibility, preventing multi-accounting abuse of promotions, and delivering personalised promotional offers relevant to the games you play.
• Responsible gaming: Monitoring for patterns that may indicate problematic gaming behaviour and proactively offering responsible gaming tools — this is a genuine welfare function, not a surveillance exercise.
• Legal and regulatory compliance: Responding to lawful requests from Pakistani regulatory or law enforcement authorities where legally required. WC77 will not disclose player data to authorities without a valid legal basis, and will notify players where legally permitted to do so.

WC77 processes your personal data under one or more of the following legal grounds:

• Contractual necessity: Processing required to fulfil WC77's contractual obligations to you — account creation, payment processing, game access, and withdrawal processing.
• Legitimate interests: Fraud prevention, platform security, responsible gaming monitoring, and service improvement — where WC77's interest in maintaining a secure, fair, and functional platform does not override your privacy interests.
• Legal obligation: Compliance with applicable Pakistani law, including financial crime regulations that require identity verification and transaction monitoring.
• Consent: For marketing communications and non-essential cookies, where you have actively opted in. Consent can be withdrawn at any time without affecting other processing.

Financial data deserves particular attention given that WC77 processes real PKR transactions through Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, and Visa/Mastercard. Here is precisely how WC77 handles payment data:

• Card data: WC77 does not store full card numbers, CVV codes, or card expiry dates on its own servers. Card payments are processed entirely within the tokenised infrastructure of WC77's payment processing partner. WC77 receives only a masked reference and the last four digits for display purposes.
• Mobile wallet data: Easypaisa and JazzCash transactions are processed via official API integrations with those platforms. WC77 stores only your registered mobile number and transaction reference IDs — not your wallet PIN or any authentication credentials.
• Bank transfer data: IBFT transfers require your bank account number for withdrawal processing. This is stored encrypted and used only for processing the specific withdrawal you requested.
• Transaction records: WC77 retains transaction history (amount, date, method, status) for a minimum of 5 years in accordance with financial record-keeping standards. This history is accessible to you in your account dashboard.

WC77 uses cookies and similar local storage technologies to make the platform work correctly and to understand how players use it. Here is what each category of cookie does:

You can manage cookie preferences via your browser settings. Disabling essential cookies will prevent WC77 from functioning correctly. Disabling functional cookies will mean some display preferences are not saved between sessions. Disabling analytics cookies limits WC77's ability to identify and fix performance issues.

WC77 does not use third-party advertising cookies that track your activity across unrelated websites. Any analytics tools used by WC77 are configured to anonymise IP addresses before processing.

WC77 does not sell your personal data. We do not share it with advertisers, data brokers, or unrelated commercial entities. The only third parties who receive your data are those necessary to operate the WC77 platform, and only the minimum data required for their specific function is shared.

Categories of service providers who may receive limited data:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, and WC77's card payment processing partner — receive transaction data necessary to process your deposits and withdrawals.
• Identity verification providers: Receive CNIC data and verification selfies solely for the purpose of confirming your identity in line with financial regulations. They do not retain this data beyond the verification process.
• Game technology providers: WC77's game software partners may receive anonymised session identifiers for game state management. They do not receive your personal identity or payment information.
• Cloud infrastructure providers: WC77's servers and databases operate on commercial cloud infrastructure. All stored data is encrypted. Infrastructure providers do not have access to unencrypted player data.
• Regulatory and law enforcement authorities: In the event of a lawful and properly authorised request from Pakistani authorities, WC77 will comply with applicable legal obligations. WC77 will not voluntarily share data with authorities beyond what is legally required.

WC77 retains personal data only for as long as necessary for the purpose it was collected, or as required by applicable law. The following retention periods apply:

• Active account data: Retained for the full duration of your WC77 account plus 3 years after account closure. This covers account records, game history, and communication logs.
• Financial transaction records: Retained for a minimum of 5 years from the transaction date in line with financial record-keeping requirements. This includes deposit and withdrawal logs, bonus transactions, and jackpot wins.
• Identity verification documents: Retained for 5 years from the date of verification or account closure, whichever is later.
• Support communications: Retained for 2 years from the date of the last communication in a thread, or longer if related to an unresolved dispute.
• Marketing preferences: Retained for as long as your account is active. Opt-out requests are recorded permanently so you are not re-enrolled in marketing communications you have declined.
• Anonymised analytics data: May be retained indefinitely in fully anonymised, aggregated form with no link to individual players.

When the retention period for any data category expires, WC77 securely deletes or anonymises that data so it can no longer be linked to you as an individual.

As a WC77 player in Pakistan, you have the following rights in relation to your personal data. To exercise any of these rights, contact support@wc77.biz with "Data Rights Request" in the subject line. WC77 will respond within 30 days.

WC77 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under 18 years of age. Age verification is part of the WC77 registration process, and accounts found to be held by minors are immediately closed.

If you believe a minor has created a WC77 account — whether your child or someone else you know — please contact support@wc77.biz immediately with as much detail as possible. WC77 will investigate and close the account promptly. Any real-money balance held in a confirmed underage account is returned to the payment source. No winnings from underage accounts are payable.

WC77 will update this Privacy Policy when our data practices change — for example, if we introduce a new payment method, add a new analytics tool, or change how long we retain certain records. When this happens:

• The updated policy is published on this page with a new "Last Updated" date at the top.
• For changes that materially affect how your data is used, WC77 will send a notification to your registered email address at least 7 days before the changes take effect.
• Minor corrections — such as fixing a typo or clarifying existing language without changing its meaning — may be made without notice.

WC77 recommends revisiting this page periodically if you are an active player. The version published on this page at any given time is the currently operative Privacy Policy.

For any privacy-related question, data rights request, or concern about how WC77 handles your personal information, contact the WC77 privacy team through the following channels:

• Email: support@wc77.biz — use subject line "Privacy Request" or "Data Rights Request" for faster routing.
• Live Chat: Available 24/7 on wc77.biz. For complex privacy matters, the live chat team will connect you with the privacy team directly.

WC77 commits to acknowledging all privacy requests within 48 hours and resolving them within 30 days. Complex requests involving large volumes of data or legal considerations may take up to 60 days — WC77 will notify you within the initial 30-day period if an extension is needed and explain why.

If you are not satisfied with WC77's response to a privacy complaint, you have the right to escalate the matter. WC77 will provide guidance on the appropriate escalation channel based on the nature of your complaint when you contact us.